|
What You Need To Know:
Branch Hours
- Friday, February 10th – 9am-5pm
- Saturday, February 11th – Closed
Debit Card Usage
- Debit Cards and Pins are NOT changing.
- Can I use my Debit Card during the upgrade period?
- Debit card purchases withdrawals, and point of sale transactions will be available at a reduced limit of up to $400 per day from Friday, February 10, 2023 to Monday, February 13, 2023.
ATM Availability
- Can I make ATM withdrawals during the upgrade period?
- Yes. You favorite ATMs will be available for cash withdrawals, but you will not be able to access your account information (such as balance inquires and transfers)
- ATM withdrawals are available at a reduced limit of up to $400 per day.
- Can I check my balance during the upgrade period?
- No. Balance inquires will be unavailable during the upgrade period.
Online Banking, Mobile Banking & Bill Pay
- Service Outage: Online and Mobile Banking will be unavailable from Friday, February 10, 2023 at 2:00 p.m. and is expected to be available by mid-day Monday, February 13, 2023.
- Bill Pay: will be unavailable starting at 9:00 a.m. on Friday, February 10, 2023, and is expected to become available by mid-day on Tuesday, February 14, 2023.
- Password Will Need to Be Updated: Your Online/Mobile Banking Password Will Need to Be Updated
- Pre-registration: You have the option to update your password during the pre-registration period from Friday, January 13, 2023 to Thursday, February 9, 2023, or after the system upgrade.Click here to access pre-registration
- Username May Need to Be Updated: If there is a special character or if there are less than seven characters in your User ID, it will be changed, if not, you can keep your current username.
Any automatic reccurring payments that were previously scheduled will process as normal.
- If your username has a special character, that character will be removed.
- If your username is less than seven characters, numbers will be filled at the end to get to the seven-character minimum (in numerical order; 1,2,3,4,5).
- Example:
Old username: bank
New username:bank123
- Mobile Banking App: How do I access the new Mobile Banking App?
- Starting on Monday, February 13, 2023, You can access the new mobile app by downloading via Google play or App Store (see instructions below). Both personal and business customers can use the app.
- Follow the steps below to access the new mobile app.
- Step 1: On your smartphone, delete your current Ambler Savings Bank app.
- Step 2: Navigate to the App Store (for iPhone) or Google Play (for Android) and search for Ambler Savings Bank
- Step 3: Tap download and follow the prompts.
-
Step 4: Create a Username and Password: If you have registered for a new username and password for Online Banking, you will use those credentials to access the Mobile App. If not, you will be prompted to create a new username and password.
Note: Your username and password for the Ambler Savings Bank mobile app are the same as Online Banking (see instructions for Online Banking on page 7). However, you can enroll in Mobile Banking without having Online Banking if you do not wish to have both.
Bank Statements
- When will I get my February bank statement(s)?
- For the month of February, you will receive two statements:
- - First statement from February 1 to 10
- - Second statement from February 11 to 28
- *Note, for the first February e-statement, there may be a delay of a few weeks for it to be available in online banking.
- E-statement Customers – What happens with my prior statement?
- Past bank statements will be unavailable starting on Friday, February 10, 2023 and will not be retrievable for 10-12 weeks.
- If you need access to past statements, contact us and we will provide them to you at no cost.
- Savings Account Customers
- If there is no activity on your account, you will only receive statements on a quarterly basis.
Telephone Banking
- Will be unavailable from Friday, February 10, 2023 at 2:00 p.m. and is expected to be available by mid-day Monday, February 13, 2023.
- Your telephone banking pin (personal identification number) will need to be reset.
- On Monday, February 13, 2023, when the system upgrade is complete, you may call the Telephone Banking number at 888-282-8401 and follow the prompts to reset your PIN and access the enhanced system.
Upgrades to your Banking Experience
New and Improved Online Banking Features- Transfer funds between your accounts at other banks and credit unions
- Online Banking Activity Alerts
- Some examples include:
- Low Balance
- Check Clearing
- One Online Banking experience for everyone
- Enhanced security features such as multi factor authentication.
- Easier integration with Zelle for person-to-person transactions
- Deposit checks into a savings account
- Enhanced security features such as multi-factor authentication
- Instantly issue debit cards - If your card is lost, stolen or damaged it can be replaced at select branch locations.
- Open new accounts online quickly and easily.
Customer Support:
We’re Here to Help
Online Banking Support
Available 24/7 from Monday, February 13, 2023 – Monday, March 6, 2023
1-888-261-2739
All other questions
1-866-272-4550
(during business hours 9am-5pm)
Or Call Your Local Branch
|
- Copyright © Ambler Savings Bank. All Rights Reserved.